Returns & Exchanges
At So Shape, we want you to love your fit, which is why we offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and final sale items are not eligible for return.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all labels and hangtags remain intact and undamaged.
Print and Attach Label
Download your prepaid shipping label, print it out, and tape it securely to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier drop-off location; you will receive an email confirmation once your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing